Housing expertise that turns expectations into better everyday experiences.

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I’m Kathryn Eyre, founder of Consult Services. I’ve spent my career working in and around social housing, including at senior leadership level and as a former Director at the Housing Ombudsman Service. I now use that experience to help housing providers, boards, contractors and residents navigate increasing expectations while keeping sight of what matters most: safe, fair, responsive services that residents can trust.

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Through Consult Services, I provide consultancy, independent reviews and investigations, governance and assurance support, complaints and service improvement, resident engagement and customer experience expertise.

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I also deliver practical training on complaint handling, Housing Ombudsman expectations, customer experience, vulnerability, empathy, reasonable adjustments, stigma, resident voice and regulation, as well as creating completely bespoke training and workshops built around the challenges your organisation is facing.

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My approach is straightforward: understand what is really happening, identify what needs to change and give people the knowledge, confidence and practical tools to make that change stick.